Prerequisite: Communicating for Leadership Success
Leaders can do all the right things – build trust, communicate clearly and with impact, set clear goals and provide feedback, coach, and delegate – and they can still be faced with conflict. It’s a by-product of the fast pace in our organizations – and the need to increase productivity, improve quality, shorten cycle time, and reduce costs.
But here’s the thing – not all conflict is bad. Some healthy conflict can lead to new ideas and innovation. But if conflict gets out of hand, it can damage working relationships and have a negative impact on a leader’s ability to get results.
During this workshop, leaders will learn how to recognize the signs of escalating conflict and take appropriate action to minimize damage. They will learn two resolution tactics as they practice resolving a conflict.