EA's 2017-2018 Catalog is Available!  ... - Learn More

EA's 2017-2018 Catalog is Available!  ... - Learn More

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January 2018

Leaders-Core Competencies 6 Part Series

January 16 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Are you grappling with any of these issues? It’s harder and harder to attract new employees – and keep them, regardless of where they fall on the organization chart Baby Boomers and younger generation are all colliding in the workplace, each bringing different like  experiences and challenges on how to lead them. Performance Management, one of our trusted processes, isn’t working as well as hoped and it’s foundation is starting to crumble Trust – in organizations and leaders – is at…

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Communicating for Leadership Success

January 16 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Today’s leaders are expected to do more with less, engage people with various levels of work experience, and connect with employees from multiple generations. To get results through others, leaders need strong interpersonal skills that will help them through a variety of challenges and opportunities. Communicating effectively and consistently is the fundamental skill leaders need to master to increase their effectiveness in just about any situation. This workshop introduces the Interaction Skills, a straightforward tool for thinking about how to…

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Excellence in Leadership Series

January 16 @ 1:00 pm - February 12 @ 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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“Leaders are made, not born, and are created as much by themselves as by the demands of their times. . . . Leaders love to learn.” Warren Bennis, Learning to Lead Senior leaders make it happen each and every day. They envision the future and turn goals and strategies into reality to drive business results. And while they’re doing that (and honing skills on the job), they’re probably not thinking about how they can prepare for the future by intentionally…

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Frustration Management

January 22 @ 2:30 pm - 4:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Frustration can be experienced and expressed daily. Sometimes it’s hard to know what exactly is driving those feelings, and how to effectively identify and work with the issue. This 90 minute interactive class provides education on what frustration and anger are, how to be aware of one’s own frustrations and how to deal with them, as well as how to deal with someone else’s expression of frustration/anger. These moments can often catch us off guard, and this class teaches real-life…

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Supervisory Skills 101 & 102 – 1/24/18 & 2/7/18

January 24 @ 8:30 am - 12:30 pm
MCC Downtown Center,
388 West Clay, Muskegon, MI 49440 United States
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Supervisory Skills Leadership development is an investment in the future success of organizations. Leaders set the tone, the pace, the culture and image. By having all of your leaders on the same page, going in the same direction and having a mutual understanding and respect, organizations will be more successful. If you’re in a leadership position (or would like to be), this seminar is a great opportunity to learn new skills, enhance the skills you have and make your leadership…

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February 2018

Engaging in Crucial/Difficult Conversations

February 6 @ 8:30 am - 10:30 am
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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One of the most difficult things about working with others is the occasion when you have to have a tricky conversation with someone you work with. Whether it’s having to give feedback to a co-worker or employee, handle a disagreement, or deal with difficult ‘types’ in the office, being able to use the right words, tone and body language can turn the conversation into a successful interaction. This workshop is geared to help build your understanding and skills in the…

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Excellence in Leadership – Building and Sustaining Trust

February 12 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Prerequisite: Communicating for Leadership Success What does trust have to do with business success? Everything. Employee engagement, retention, productivity and innovation are directly tied to how much your employees trust their leaders. Trust drives results. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and organizational commitment. And they serve as role models for leaders at other levels, strengthening the entire leadership team for the organization. This workshop introduces Trust Builders, actions leaders can take to build and…

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Building and Sustaining Trust

February 20 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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What does trust have to do with business success? Everything. Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and organizational commitment. This course introduces the Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common trust breakers that can quickly erode or break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems,…

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March 2018

Excellence in Leadership – Strategies for Influencing Others

March 12 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Prerequisite: Communicating for Leadership Success It’s a new day for leaders who’ve relied on the command and control approach to managing and leading. Command and control may have been effective when the belief was that workers needed to be told what to do and leaders needed to do the telling. But in our modern times, leaders need the ability to influence to gain commitment from others in the organization. The best way to gain commitment is to have an influencing…

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Cultural and Generational Diversity

March 19 @ 2:30 pm - 4:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Dealing with diversity in the workplace means understanding and relating effectively with people who are different than you. The ability for a diverse group of people to build strength and unity through their diversity is the power that propels organizations into new dimensions of performance. This 90 minute interactive class provides education on the distinctions between generations with a focus on how to appreciate and encourage one another’s strengths. We will work towards developing an appreciation and awareness of our…

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Setting Goals and Reviewing Results

March 20 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Prerequisite: Communicating for Leadership Success There’s a seismic shift underway in your work place: Leaders need to meet the expectations of younger employees who want clear direction and regular, frequent feedback, and The time-honored process of performance management is under the microscope as HR wrestles with the enormous amount of time it takes to administer the process, handles complaints from both leaders and employees, and questions the value of the process and tools. Whether you’re thinking about changing your performance…

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Individual Contributor Development Series

March 26 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Workforce Development . . . building interpersonal capabilities for better business results “Our employees are our most valuable asset.”   Your organization probably says this – and might even feature it on posters throughout your facility. And you probably demonstrate that belief by investing in the development of your employees – especially their technical skills. But what about the all-important interpersonal skills? Those make-or-break abilities that affect everyday interactions and either move initiatives forward or stall progress. The most successful organizations…

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Individual Contributor – Communicating with Impact

March 26 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Communication is the currency of relationships. And every relationship depends on how well employees interact with each other, with leaders, and with customers. Good interactions produce good results. Poor interactions compromise results – or worse.   Can any organization afford to sacrifice results these days? Communicating with Impact equips employees with the fundamental and foundational skills that help them relate more effectively with colleagues and other stakeholders. During this half-day workshop, participants will learn: a set of interaction skills a tool…

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April 2018

Excellence in Leadership – Coaching for Peak Performance

April 16 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Prerequisite: Communicating for Leadership Success Leaders’ ability to engage Millennials begins and ends with coaching. For this younger generation that’s looking for meaningful work and the opportunity to develop, leaders who coach for performance and improvement can create high-performing employees that get results – and are more likely to stay with their organizations. But it’s not just the Millennials who need coaching and feedback – all employees at all stages in their careers benefit from timely coaching that supports them…

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Delegating with Purpose

April 17 @ 1:00 pm - 5:00 pm
EA Offices,
380 West Western Ave., Ste 202 , Muskegon, MI 49440 United States
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Prerequisite: Communicating for Leadership Success Leaders who believe it’s their job to get results through the work of others have a secret weapon that they might not even know about. Delegation! Delegation is more than making assignments. It’s a way to gain commitment of employees, develop their skills, enhance their capabilities and make meaningful contributions to their teams and companies. But delegation comes with some risk – how do leaders know once they’ve delegated that it will get done the…

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