Workforce Development . . . building interpersonal capabilities for better business results
“Our employees are our most valuable asset.” Your organization probably says this – and might even feature it on posters throughout your facility. And you probably demonstrate that belief by investing in the development of your employees – especially their technical skills.
But what about the all-important interpersonal skills? Those make-or-break abilities that affect everyday interactions and either move initiatives forward or stall progress. The most successful organizations know that the value created for customers lies in the talents, knowledge, skills, and potential of its employees. And they are always developing that talent.
Targeted for individual contributors and project leaders, EA has new options for developing key interpersonal skills that will help your employees grow and increase their effectiveness, including:
- Communicating with Impact
- Navigating Beyond Conflict
- Working as a High Performing Team
Communicating with Impact
Communication is the currency of relationships. And every relationship depends on how well employees interact with each other, with leaders, and with customers. Good interactions produce good results. Poor interactions compromise results – or worse. Can any organization afford to sacrifice results these days?
Communicating with Impact equips employees with the fundamental and foundational skills that help them relate more effectively with colleagues and other stakeholders. During this half-day workshop, participants will learn:
- a set of interaction skills
- a tool for conducting more successful discussions, and
- techniques for providing specific, meaningful, feedback that helps people improve their performance and increase productivity
Navigating Beyond Conflict
Prerequisite: Communicating with Impact
Conflict is a good thing – sometimes. The differences people represent in the workplace can promote creativity and innovation or contribute to misunderstandings that can lead to discord and dispute. Making good choices when faced with conflict can direct situations away from damage toward the discovery of new ideas and better solutions. But most of us, caught up in negative emotions, don’t know how to reverse the dark side of conflict.
During this half-day workshop, participants will learn about the different types of conflict, including the type that promotes discovery and learning. They will also learn how to recognize the signs of unhealthy conflict and take action to prevent and even work out issues before irreparable damage is done.
Building on the interaction skills and techniques gained in Communicating with Impact, participants will learn how to:
- Prevent conflict by promoting a culture of trust, mutual respect, and collaboration
- Mitigate the negative impact of conflict
- Reduce the cost of conflict to themselves and their organization
- Remove roadblocks and proactively take action when the warning signs of conflict appear
- Plan and conduct conflict resolution discussions
Working as a High Performing Team
Prerequisite: Communicating with Impact
Leaders who want to unleash creative thinking and problem solving and put it to work against today’s complex problems understand the value of teams – work teams, special project teams and cross-functional teams. But effective teamwork doesn’t happen just because a bunch of skilled and talented people are assembled and given a goal.
Team performance is affected not only by individual performance but also by team dynamics — how team members relate to each other and work together. In fact, it’s easy to misdiagnose the causes of under-performing teams by looking only at individual team members.
This half-day workshop highlights the five Team Success Factors that are essential for maximizing team performance. During this workshop, participants will learn how to:
- Accurately diagnose problems that negatively impact team performance
- Focus their team’s efforts on high-priority actions that directly support the organization’s goals and strategies
- Enhance the effectiveness of their team by addressing conditions that prevent it from achieving higher levels of performance
- Foster an environment of collaboration and shared responsibility (with virtual team members, as well), to achieve team goals